Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us:
📧 Email: zarayastore.com@gmail.com
📞 Phone/WhatsApp: +92 325 6356635
Once your return request is approved, we will provide instructions on how and where to send your package.
⚠️ Important:
- Customers are responsible for return shipping charges
- Items sent back without prior approval will not be accepted
Return Address: House # 98 , Street # 2 , Nisar Town Sargodha
Damages and Issues
Please inspect your order upon delivery. If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately via email or phone so we can resolve the issue quickly.
Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to:
- Return the original item
- Place a new order after your return is approved
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
- Refunds will be issued to your original payment method within 7–10 business days
- Processing time may vary depending on your bank or payment provider
If more than 10 business days have passed after approval, please contact us:
📧 zarayastore.com@gmail.com
📞 +92 325 6356635